COOLING-OFF PERIOD AND RIGHT OF WITHDRAWAL
1. If you are not satisfied with your product(s) ordered, you can dissolve the agreement within a cooling-off period of fourteen (14) days after receipt of the product concerned without giving reasons (right of withdrawal).
2.The cooling-off period starts the day after which you have received the product, or the day after a third party designated by you (this is not the carrier) has received the product.
3.If you want to withdraw the agreement, you can do so by any means. You are free to use this model form and send it back to us. Please return the item(s) as soon as possible, but within 14 days starting the day after you executed the right of withdrawal.
The product or products concerned can be sent to the address for returning products mentioned in Article 2.
4. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Meaning that all items are returned in the same condition they were in upon your receipt; the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags should be intact.
5. If a product is eligible for a refund, BLACK REAPER will pay back the amount paid for the product within fourteen (14) days after receipt of the product concerned into the bank account number used by you.
6. You will receive a refund of the total amount paid (including the standard shipping costs).
If you have chosen another method of shipping (for example, UPS Saver) than the standard method of shipping, the extra costs, if any, for this different method of shipping will not be eligible for a refund.
If you return one or more items from your initial order and the total value of the remaining items falls below the threshold €100, we will charge you shipping costs with reciprocal effect.
We will do this by refunding the purchase price of the item(s) that you have returned minus the shipping costs to your country.
The shipment of your return is free. Your refund will be issued to the original payment method used when placing the order.
7. The right of withdrawal will not be restricted by the return/exchange requirements which you can consult through our website.
8. The right of withdrawal does not apply to the following kind of agreements:
– Agreements for the supply of goods that are made to the consumer’s specifications or are clearly personalized.
