APPLICABILITY

These are the general terms and conditions (“General Terms and Conditions”) of BLACK REAPER B.V. (“BLACK REAPER”).
These General Terms and Conditions apply to all orders placed through the website of BLACK REAPER.

By placing an order you explicitly agree with the applicability of these General Terms and Conditions to the order placed by you and you declare that you are aware of the contents there of.

CONTACT DETAILS BLACK REAPER B.V.

BLACK REAPER B.V.
Sint Gillisstraat 9
6181 GB Elsloo
The Netherlands

E-Mail : info@blackreaper.nl
Chamber Of Commerce number : 85004928
VAT Registration number : NL863464373B01

AGREEMENT, PRICE AND PAYMENT

1. The agreement shall be concluded when you place an order through the website and BLACK REAPER has sent you a confirmation of your order by email.
2. BLACK REAPER reserves the right not to accept your order if:

The information entered by you is not correct or complete and if BLACK REAPER doubts the correctness of this information;You have failed to meet an earlier payment obligation;You have failed to accept the delivery of an earlier order and/or you have failed to pick up an earlier order;The delivery address indicated by you is in a country where BLACK REAPER does not make deliveries.

3. BLACK REAPER shall inform you as soon as possible if it does not accept your order.
4. The price indicated on the website at the moment of payment is a total price of all products, including shipment expenses and taxes applicable in the European Union.
5. To pay for your order, you can choose one of the payment options offered by BLACK REAPER.
6. Orders that are delivered outside the European Union may be subject to additional surcharges and/or taxes.
These surcharges and/or taxes are expressly not factored into the total price mentioned in paragraph 2 of this article.
Additional costs, if any, on the basis of these surcharges and/or taxes shall be for your account and risk.
7. BLACK REAPER cannot be held to an offer on its website if you can reasonably understand that the offer, or a part thereof, contains an obvious mistake or writing error, such as an unusually low price. We request you to contact BLACK REAPER if you have any doubts about the correctness of an offer.

DELIVERY

1. BLACK REAPER will do its utmost to process and deliver your order as soon as possible, but in any event within 30 days after the date of the purchase. Normally orders will arrive within 7 business days.
The delivery dates indicated on the website of BLACK REAPER are based on circumstances known to BLACK REAPER at the time of the conclusion of the agreement and may be subject to changes due to external factors, such as the method of payment chosen, the manner of transport and internal availability.
The delivery dates are also subject to change if you make changes to your order.

2. You are obliged to do everything possible that may be reasonably expected of you to enable BLACK REAPER to deliver your order on time.
If you do not cooperate as described in this Article 4 paragraph 2, BLACK REAPER reserves the right to not deliver the products.

3. Your order will be delivered at the delivery address or pick-up point you have indicated on the website of BLACK REAPER.

4. The ownership of the products ordered will be passed to you at the time when BLACK REAPER has received your payment for the products ordered by you.

5. BLACK REAPER will make an effort to deliver the products ordered by you complete and in good condition.
In the event that the products delivered are not complete or damaged, we request you to contact us as soon as possible.

FAITHFUL REPRODUCTION AND LIFETIME

1. BLACK REAPER will do its utmost to reproduce the products as faithful as possible on its website.
If you are of the opinion that the product ordered by you does not correspond with the reproduction on the website – at the time when the product is ordered – you can use your right of withdrawal. Article 6 of these General Terms and Conditions describes how you can use your right of withdrawal.

2. The lifetime of the products offered by BLACK REAPER on its website depends on the product’s material and the way in which and the intensity with which you use the product.
In order to ensure that the products will maintain their longest lifetime and highest quality, it is important to observe the instructions and washing instructions. 
 

PRIVACY

BLACK REAPER observes due care in handling your data. You can consult our privacy statement on our website.

COMPLAINTS PROCEDURE

1. We will do our utmost to have the order and delivery process proceed without problems.
If you still have a complaint, you can contact us via our contact details as mentioned in Article 2 of the General Terms and Conditions.

2. We aim to solve your complaint as fast as possible.

APPLICABLE LAW AND COMPETENT COURT

1. These General Terms and Conditions and the agreement(s) concluded between BLACK REAPER and you are subject to Dutch law.
The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

2. The competent court of Amsterdam has exclusive jurisdiction in the event that a dispute cannot be settled amicably.

CHANGES TO THE GENERAL TERMS AND CONDITIONS

BLACK REAPER may, at any time, modify these General Terms and Conditions.
Changes to the General Terms and Conditions will only be effective if the changed version has been published on the website of BLACK REAPER.
We expect you to consult the most recent version of the General Terms and Conditions when purchasing products on the website.

GIFT CARD

Physical gift cards can be purchased and redeemed on blackreaper.nl.

OTHER INFORMATION

Redeeming Gift Cards.
After entering your gift card during checkout, the balance will be deducted from the order total.
If your order total exceeds the balance of your gift card, you can pay the remainder of your order total with any other accepted payment method.
Any remaining balance on the gift card can be used for future purchases.

Expiration.
BLACK REAPER gift cards expire one year from the date the gift card was purchased.
Gift cards can not be redeemed for cash.

Returns.
If you return an order paid with a gift card, the refund will be applied to the gift card.
Please contact our Customer Service team if you no longer have the gift card.

Promotions.
Promotional offers or discounts don’t apply to the purchase of gift cards.

Lost or stolen gift cards.
Please treat your gift card as you would cash.
Lost or stolen gift cards can’t be replaced.